Got questions about your order? Here's everything you need to know. If you don't see your answer below, just reach out — I'm happy to help.
Can I customize my order?
Absolutely — customization is what PopWats is all about. If you don't see exactly what you're looking for in the shop, head over to our Custom Requests page and let's build something one-of-a-kind together.
Can I cancel or change my order after I place it?
You can cancel or make changes up until you approve your design preview render. Once you've approved the render, we move straight into building it, so official cancellations/changes aren't possible after that point. That said — life happens, and I always try to work with folks when something comes up. Reach out and we'll figure it out together.
How long will my order take?
Once your design is approved, plan on about 2 weeks for us to cut, sand, seal, stain, paint, and finish your piece, then 3 to 9 days for UPS to get it to you. So from approval to your doorstep, you're generally looking at around 2.5 to 3 weeks.
How is my order packaged?
Every piece is shrink-wrapped and shipped in a custom-built cardboard box with protective foam padding. It's built to arrive exactly the way it left the workshop — secure and sturdy, no matter how far it's traveling.
Do you offer local pickup?
Yes! Once your order is complete, just schedule a pickup time with us at either our Clifton, VA or Virginia Beach, VA location.
How do I care for my piece?
Every piece is solid wood, sealed, and finished with a two-coat gloss for durability. To keep it looking its best, avoid placing it in direct sunlight — over time, sun exposure can affect the finish and coloring.
How do I get in touch?
Email us anytime at info@popwatsstudios.com — we're always happy to help.